Frequently asked questions

• What is eduID?

  eduID is a federated identity - a user identity that can be used in several different organisations that have agreed on how identities will be managed. The basic idea is that a given user, who is authenticated with an organisation, is automatically authenticated with other organisations in the federation.

  Federated identities are one of the cornerstones of trust between organisations. Trust is based on all the organisations relying on all the others to carry out their authentication - identification and verification - properly and in a controlled and reliable IT environment. This is why eduID is certified by Kantara.

• Why have eduID?

  From the student's perspective, in the long-term eduID means fewer accounts to keep track of during studies. For many organisations, identity management is a complex issue and it is necessary to work with confirmed users. SUNET has been working with the issue of identity management for a long time and developed eduID to make things easier for all parties in the higher education community.

  There are many services that require identification of users. This is often done by the user entering an email address to which the service provider sends a password - and for many services is this a sufficient level. Such a user is normally called unconfirmed, because the service provider does not really know who the user with that email address is. Through the use of eduID, identification of users is taken up a level to that of confirmed users.

• How do I use eduID?

  Once you have created your account, you will hardly ever need to log in to eduID. You will only be using your account to create and access other accounts, such as universityadmissions.se or your student account.

  Log in at eduid.se when you:
  ♦ Accept your place at university.
  ♦ Organise your student account for email and intranet.
  ♦ Change university.
  ♦ Lose a password.

• What is the eduID privacy policy?

  When you log into a service using eduID, one or more pieces of personal information are sent to the service in order to identify you as a user. Which information eduID sends is depending upon the type of service involved, the purpose of the service and what information eduID is willing to deliver to the service. This procedure follows the intent of the Swedish Personal Data Act. The information that is sent is about you as an individual.

  Depending on need, a service gets access to a unique identifier or your user name + e-mail address. This unique identifier is unique to that specific service and cannot be shared or traced between different services.

  Services that are categorised in SWAMID’s metadata with entity categories receive attributes in accordance with SWAMID’s recommendations, see below.

  Services whose primary purpose is for the benefit of research and education have access to approximately the same personal data which are automatically sent with an everyday email, that being name, email address, user identity and that the user has an account at eduID. Registered services that via GÉANT Data Protection Code of Conduct adhere to the European Union’s data protections directives, in Sweden the Personal Data Act, get access to the same information.

  Services whose purpose is for students to process admissions, course registrations, examination sign-up, degree applications, internships, grant applications, self-service account administration have access to the user’s Swedish personal identity number or Swedish higher education interim personal identity number for foreigners. Your personal identity number might be given to other services, where there is a separate contract between the service and eduID. Such a contract shall allways be in accordance with the Swedish Personal Data Act.

• What is SUNET?

  SUNET is the organisation responsible for Swedish universities and data networks, as well as many services that are used by universities in Sweden. More information about SUNET is available at www.sunet.se

• What is Freja eID?

  Freja eID is a service that is free of charge and which resembles Mobile bankID, but there is no need to link it to a bank account. In short, you install the Freja eID app on your mobile device (iOS or Android), register and verify an email address and upgrade to Freja eID+ by entering the reference number found on your ID card, take a photo of yourself and visit the nearest ATG agent that can be found using the map function in the Freja eID app. On site, you ask the agent to start the verification process by scanning the QR code displayed in the mobile app. After that, you have wait a couple of hours until you are informed that you have passed the ID verification. When that is done, you can log into eduID using your mobile and confirm your identity through Freja eID.

• Frequently asked questions about Freja eID

  I visited the ATG agent for verification of my identity, but they didn't know what to do
  Make sure that the agent that you visited is an authorized agent and can be found on the Freja eID's map. The service Freja eID is completely new to all parties, and there might still be some agents that are not fully aware of it. Ask them to scan the QR code that is displayed in the Freja eID app so that the ID verification process opens up in their terminal. All the ATG agent have to do after that, is to follow the instructions shown in their terminal.

  The verification of my chosen form of ID failed and I got notified that I have to provide some additional information
  Reinstall the app, redo the registration, and make sure that you have entered the correct expiration date as well as written down the correct reference number of the chosen form of ID and personal identity number (personnummer).

  Everything went well with the agent, but I don't get a button to approve that Freja eID can send my personal identity number to eduID.
  You have to click the link "I HAVE FREJA EID INSTALLED" in eduID, either before or after the verification of identity using Freja eID at an ATG agent.

  I managed to go through the entire process with verification of my identity, but the app says "Your information is being verified" and I cannot proceed.
  It can take up to three hours to be verified by Freja.

• Which email account should I use to log in?

  You can log in with all the email addresses you have entered and confirmed in eduID. If you have created an eduID account by logging in with Facebook, for example, you can log in with the same email address that you use to log in to Facebook.

• How do I change the default language in eduID?

  The default language in eduID is based on the language setting that your browser uses. To change the default language you can log into eduID and select the language you want under the personal information tab.

• Where can I update my profile and why should I do that?

  After you have logged in to eduID you arrive at eduID's profile pages. You can update your personal information and your profile there. These are the options for updating your profile:

  Personal information
  When you use eduID to log into a service, your personal information is forwarded to that service. However, the service in question does not necessarily use the personal information from eduID. The display name, for those services that use it, is assumed to be your first name or well-known nickname.

  Confirm your identity with Freja eID When you have confirmed your identity in the Freja eID app, use your mobile phones browser to log in to eduID. Add your national identity number in the field on the "confirm your identity" page to start the process. Select the option Freja eID and then "I have Freja eID installed", the Freja eID app will open. In the app approve that your national identity number is sent to eduID. After a couple of minutes the confirmation is done, you might have to log out and then in to eduID to see your updated status.

  Confirm your identity with a registered mobile phone number
  Add a mobile phone number that is registered in your name. Select "confirm mobile number" as described below.
  Add your national identity number in the field on the "confirm your identity" page to start the process of confirming your national identity number. Select the option "confirm identity with registered mobile phone number". The mobile phone number you enter will be checked with the Swedish telephone register to confirm that the number is registered in your name. Note that if you are under 18 and the mobile phone number is registered in your parent's or guardian's name, this is also considered to confirm your National Identity Number.

  Confirm your identity with a code that is sent in a letter to your registered address (folkbokföringsadress)
  Add your national identity number in the field on the "confirm your identity" page to start the process of confirming your civic registration number. Select the option "confirm via letter”. The code and further instructions is sent in a letter to your registered address (folkbokföringsadress) and will be delivered within a few days.

  If none of the methods above works for you to confirm your identity
  If you have a registered address (folkbokföringsadress) but are unable to reach it you can change your address at Skatteverket. If your mobile phone is not registered in your name (and national identity number) you could contact your phone company. If none of the above methods work, you are welcome to contact support@eduid.se in order to discuss alternative methods.

  Email addresses
  It is possible to add a number of email addresses to your eduID. After a new email address has been added, a message is sent with a confirmation link and a code to the specified email address. Click on the link in the message and enter the code to confirm your email address. An email address must be confirmed before it can become a primary address. A user can only have one primary email address. Your primary email address can be used to reset your password. A primary email address cannot be removed; you must first make another email address primary.

  Mobile phone number
  It is possible to add a number of mobile phone numbers to your eduID. After a mobile phone number has been added a text message is sent with a confirmation link and a code to the specified number. Click on the link in the message and enter the code to confirm your mobile phone number. In the next version of eduID it will be possible to reset your password using your primary mobile phone number.

  Security
  A user can change the password for his/her eduID on the security page.

• Contact

  If you can't find the answers to your questions about eduID on our help page, you can contact the eduID support by mailing support@eduid.se.

  Always let us know the e-mail address you used when you logged into eduID. If something went wrong, it is always a good idea to include screenshots with error messages to ease troubleshooting.

  In order to get best possible support, we recommend that you send e-mail, but for simple matters you can also find us on phone number 0455-385200.
  (Open on Monday to Thursday 09:00-12:00, 13:00-16:00, Friday 9:00-12:00, 13:00-14:30)
  

  Phone support will be closed between 10th of July and 4th of August 2017.
  Support via e-mail is still available during the time period.